Short answer. The emergency numbers in Azerbaijan are 101, 102, 103 and 112. Fire, police, ambulance and the emergencies ministry. All four are free from any phone. Save them before you drive, not after something happens.
On this page
What are the emergency numbers in Azerbaijan?
Four numbers cover everything. All of them are three digits and free.
| Number | Service | When to call |
|---|---|---|
| 102 | Police | Any road accident, theft, crime |
| 103 | Ambulance | Anyone hurt or unwell |
| 101 | Fire | Fire or smoke, including a car fire |
| 112 | Emergencies ministry | Rescue, floods, mountain incidents |
Add our own number to that list. Our line answers around the clock.
Which one do you call after a crash?
102 first, always. The Azerbaijani police report is what insurance runs on.
If anyone is hurt, 103 comes first and 102 straight after.
Do not move the car before the police arrive.
The full sequence is in our accident guide.
Do the operators speak English?
Operators sometimes speak English. Do not count on it in the regions.
Give the essentials in short words. Short words are understood.
- The town or road name.
- The word “accident”, “fire” or “doctor”.
- How many people are hurt.
Then call us. Our staff speak Azerbaijani, Russian, English and Turkish.
How do you say where you are?
Say where you are by reading coordinates from your map app. Location is the hard part on a rural Azerbaijani road.
Open your map app and read out the coordinates.
Kilometre markers on the highways work too.
Take a screenshot of your location before signal drops in the mountains.
What if you have no signal?
| Situation | What to do |
|---|---|
| No signal in a gorge | Drive back down a kilometre |
| No local SIM | Emergency numbers still work |
| Phone dead | Flag a passing car, people do stop |
Azerbaijani emergency calls go through on any network, even without a local card.
Our night driving guide covers the rest of the rural risks.
Do you need travel insurance too?
Yes, and in Azerbaijan it is separate from the car cover.
Car insurance pays for damage. Cover does not pay for a hospital bed.
State hospitals treat emergencies. Private clinics want payment or an insurer.
Our insurance guide explains what the car policy actually does.
What should you save before you drive?
Save 102, 103, 101, our number and your hotel address before you drive.
- 102, 103 and 101 in your phone.
- Our number, from the rental contract.
- Your hotel address written in Azerbaijani.
- Your travel insurer’s line.
Four entries take two minutes at the counter.
One last note about breakdowns rather than emergencies. Do not call 102 for a flat tyre.
Call us instead, and we will send help or a replacement car.
The breakdown guide sets out what happens then.
One more thing worth doing before a long drive. Share your live location with someone.
Both common messengers do it, and it costs nothing.
If your phone dies, they still know where you were heading.
On a mountain day that is the cheapest safety measure there is.
Tell them roughly when you expect to be back down.
What is our own number for?
- Deposit 200 to 300 USD (340–510 AZN), depending on the car. Cash or a card block.
- No mileage limit anywhere inside Azerbaijan.
- Minimum rental 2 days.
- Fuel comes back at the level you got it.
- Compulsory insurance is in the price. Full cover with a 300 to 500 EUR excess is optional.
- Delivery to your hotel for 10 USD (17 AZN), to the airport for 15 USD (25.5 AZN).
- Any problem with the car, at any hour, in five languages.
The police service that answers 102 is part of the Ministry of Internal Affairs.
We have rented cars in Baku since 2023 and run 105 cars today. The office is open 24/7 and the phone answers at night.
BookingCarBaku staff speak Azerbaijani, Russian, English and Turkish.
Common questions
What is the police number in Azerbaijan?
The police number in Azerbaijan is 102. Call it for any road accident, before you move the car.
What is the ambulance number?
103 across Azerbaijan. Call it first if anyone is hurt, then the police.
Does 112 work here?
Yes, 112 works here. In Azerbaijan the number reaches the emergencies ministry for rescue situations.
Do operators speak English?
Operators speak English sometimes in Baku, less often in the regions. Keep your words short.
Do emergency calls work without a local SIM?
Yes, emergency calls work without a local SIM. Calls connect on any Azerbaijani network.
Who do I call for a breakdown?
Call us for a breakdown, not the police. Our Baku line answers 24 hours a day.
Want our number saved before you land? Message us and we will send it.
